Refund policy

*If you have changed your mind: after purchasing and want to cancel your order - not a problem, as long as it's BEFORE Cut-off day(every Friday 11:59pm AEST). 

*If you order wrong plants / items: If you order anything by mistake and want us to exchange or refund, you have to inform us BEFORE Cut-off day(every Friday 11:59pm AEST).

*If you find any issue with your order: Please contact us within 24 hours after receiving the product and send us a photo of the issue and the box so we can check it.

*If your parcel or your product got damaged during transport: Please contact us with photos of the damaged product and/or the box, and put a claim to AU post.

*If you provide wrong address: You will have to wait until the order return so we can resend you the parcel. No refunds or cancelation will be applied for this case.

*If you didn't receive your parcel:  please understand that we do not taking any responsibility once your order is lodged at Australia Post Office, please put a claim to your nearest AU post office, and we can assist you along the process.